LiveAgent vs Tidio
Two of the top three help desks, compared rule by rule on published facts.
In short
- LiveAgent has 79 points and Tidio 75, 4 apart on our help desk software rules.
- LiveAgent earns more on channels and apps, reports and connections and price; Tidio earns more on security and independent testing.
- Cheapest paid plan: LiveAgent $15/mo, Tidio $24.17/mo.
- Only LiveAgent meets: built-in help centre.
- Only Tidio meets: SOC 2 Type II or ISO 27001.
LiveAgent79/100 #2 of 12
Best for: Small teams that want every channel in one tool at a low per-agent price.
Tidio75/100 #3 of 12
Best for: Small teams that want tickets, chat and an AI agent at a flat workspace price.
Points by group
| Group | LiveAgent | Tidio |
|---|---|---|
| Channels and apps of 14 | 14 | 10 |
| Workflow and SLAs of 21 | 21 | 21 |
| Reports and connections of 18 | 12 | 11 |
| Security of 12 | 0 | 6 |
| Price of 15 | 13 | 7 |
| Independent testing of 20 | 19 | 20 |
| Total | 79 | 75 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | LiveAgent | Tidio |
|---|---|---|
| Support channels (8) | Email, Live chat, Phone, Social media 8 | Email, Live chat, Phone, Social media 8 |
| Mobile apps (2) | iOS, Android 2 | iOS, Android 2 |
| Built-in help centre (4) | Yes 4 | No 0 |
| SLA policies (8) | Yes 8 | Yes 8 |
| Ticket automation rules (5) | Yes 5 | Yes 5 |
| Automatic ticket assignment (5) | Yes 5 | Yes 5 |
| Built-in satisfaction survey (3) | Yes 3 | Yes 3 |
| Custom reports (5) | Not published 0 | No 0 |
| Public API (3) | Yes 3 | Yes 3 |
| Named integrations (6) | Slack, Jira, Shopify, Salesforce, HubSpot 5 | Slack, Shopify, Salesforce, HubSpot 4 |
| AI assistant with public price (4) | Yes 4 | Yes 4 |
| SOC 2 Type II or ISO 27001 (6) | Not published 0 | Yes 6 |
| Single sign-on (6) | Not published 0 | No 0 |
| Free plan (5) | Yes 5 | Yes 5 |
| Cheapest paid plan (10) | $15/mo 8 | $24.17/mo 2 |
| G2 AI CX evaluation (20) | 195 of 200 19 | 200 of 200 20 |
LiveAgent
LiveAgent suits small teams that want email, chat, phone and social messages in one queue at a low price. Small business covers ticketing, chat, a knowledge base and automation rules, but SLAs and the call center need Medium, and social channels need Large. The catch: it names no SOC 2 or ISO 27001 certification of its own.
Tidio
Tidio suits a small team that wants one inbox for tickets, chat and social messages at a flat workspace price, with SLA targets and an AI agent it can add later. The catch: no hosted help centre is published, and SSO and custom analytics wait for the quote-only Premium plan.
Both products are scored by the same rules: how we score help desks.