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help desk · HappyFox

HappyFox

Per-agent help desk whose cheapest plan already includes SLA policies, automation rules and single sign-on.

60/100

#8 of 12 help desks
Facts checked 9 Oct 2026

In short

HappyFox suits small support teams that need SLA targets and single sign-on without paying for a top tier1. Basic costs $24 per agent a month on yearly billing and stops at 5 agents1. Automatic assignment and satisfaction surveys need Team, and Autopilot has no public price1,2.

Best for: Small teams that want SLAs and SSO from the first plan.

Where the points come from

Channels and apps12 of 14
Workflow and SLAs21 of 21
Reports and connections13 of 18
Security12 of 12
Price2 of 15
Independent testing0 of 20

Channels and apps 12 of 14 points

RuleWhat is publishedPoints
Support channelsEmail, Live chat, Social mediaChat conversations become tickets3; HappyFox Chat starts at $29 a month8. Facebook messages become tickets6. Phone only via third-party integrations5.6 / 8
Mobile appsiOS, AndroidThe vendor's mobile help desk page describes a help desk app for iOS and Android7.2 / 2
Built-in help centreYesSelf-service knowledge base and support portal are listed on every plan, Basic included1.4 / 4

Workflow and SLAs 21 of 21 points

RuleWhat is publishedPoints
SLA policiesYesSLA management is listed on Basic and every higher plan1.8 / 8
Ticket automation rulesYesSmart Rule Automation is listed on every plan1.5 / 5
Automatic ticket assignmentYesRound Robin Ticket Assignment is listed from the Team plan, $49 a month per agent1.5 / 5
Built-in satisfaction surveyYesSatisfaction Surveys and a survey report are listed from the Team plan1.3 / 3

Reports and connections 13 of 18 points

RuleWhat is publishedPoints
Custom reportsNot publishedNot published on the vendor's reporting page9; plans list fixed reports with filters and a custom dashboard1.0 / 5
Public APIYesThe plan table lists a REST API with rate limits and webhooks on every plan1.3 / 3
Named integrationsSlack, Microsoft Teams, Jira, Shopify, Salesforce, HubSpotAll six appear in the plan table and on the vendor's integration page; Shopify on Basic, the rest from Team1,5.6 / 6
AI assistant with public priceYesAI Chatbot uses generative AI, 'from $9 per agent per month'12. Assist AI is for employee support10; Autopilot has no price11.4 / 4

Security 12 of 12 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesThe security page lists SOC 2 Type II among HappyFox's certifications4.6 / 6
Single sign-onYesBasic lists SSO (GSuite/SAML/Azure) and a custom SAML method1.6 / 6

Price 2 of 15 points

RuleWhat is publishedPoints
Free planNoOnly paid plans are listed; every plan starts with a 14-day trial2.0 / 5
Cheapest paid plan$24/moBasic, $24 per agent a month billed annually; $29 billed monthly1.2 / 10

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test13.0 / 20

The rule behind each line: how we score help desks.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
BasicUp to 5 agents$24/agent/month billed yearly ($29 monthly)1$24SLA management, Smart Rules, knowledge base, SSO
TeamUnlimited agents$49/agent/month billed yearly ($69 monthly)1$49Adds round robin assignment, satisfaction surveys, multi-brand
ProUnlimited agents$99/agent/month billed yearly ($119 monthly)1$99Adds load-balanced assignment, task and asset management, 24/7 email support

Prices are per agent; billing every two years lowers Basic to $211. Flat-fee plans with unlimited agents start at $1,999 a month billed yearly1. Enterprise Pro is quote-only1.

Strengths

  • SLA management, automation rules and SSO are on the cheapest plan1.
  • Names SOC 2 Type II, and the plan table repeats it for every plan1,4.
  • Integrations with Slack, Microsoft Teams, Jira, Shopify, Salesforce and HubSpot are all listed1,5.
  • A REST API and webhooks are listed on every plan1.

Limits

  • Basic is capped at 5 agents1.
  • Basic costs $24 per agent a month on yearly billing; round robin assignment and satisfaction surveys need Team at $491.
  • No free plan; only a 14-day trial2.
  • Phone calls run through third-party integrations such as Aircall and RingCentral5.
  • Autopilot, its AI agent product, has no public price and is sold through a demo2,11.

Other help desks

  1. 1
    Zoho DeskSmall teams that want a low entry price and a free plan
    87/100
    $7/mocheapest paid plan
  2. 2
    LiveAgentSmall teams that want every channel in one tool at a low per-agent price
    79/100
    $15/mocheapest paid plan
  3. 3
    TidioSmall teams that want tickets, chat and an AI agent at a flat workspace price
    75/100
    $24.17/mocheapest paid plan
  4. 4
    FreshdeskSmall support teams that start with email and may add chat and social later
    70/100
    $19/mocheapest paid plan

All 12 help desks

Sources

  1. Help desk pricing and plan comparison, HappyFox. Accessed 9 Oct 2026.
  2. HappyFox pricing, HappyFox. Accessed 9 Oct 2026.
  3. Help desk ticket features, HappyFox. Accessed 9 Oct 2026.
  4. Help desk software security, HappyFox. Accessed 9 Oct 2026.
  5. Help desk integrations, HappyFox. Accessed 9 Oct 2026.
  6. Facebook integration, HappyFox. Accessed 9 Oct 2026.
  7. Mobile help desk, HappyFox. Accessed 9 Oct 2026.
  8. Live chat pricing, HappyFox. Accessed 9 Oct 2026.
  9. Help desk reporting, HappyFox. Accessed 9 Oct 2026.
  10. Assist AI pricing, HappyFox. Accessed 9 Oct 2026.
  11. HappyFox AI, HappyFox. Accessed 9 Oct 2026.
  12. AI Chatbot Software, HappyFox. Accessed 9 Oct 2026.
  13. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: www.happyfox.com · Markdown version · We are not affiliated with HappyFox.