customer community platform · Bettermode

Bettermode

Name: Bettermode
Price: 149 USD

Hosted customer community platform with Q&A, discussion and events, priced from $149 a month.

63/100

#3 of 8 customer community platforms
Facts checked 9 Oct 2026

In short

Starter costs $149 a month billed yearly ($199 month to month) and includes a custom domain and up to 10,000 members¹.
There is no free plan, only a 14-day trial with no credit card required¹.
Growth adds full API access, webhooks, OAuth2 sign-in and the Salesforce, HubSpot and Zendesk integrations, at $1,500 a month billed yearly¹.
The Premium plan lists SAML and JWT sign-in, a 99.9% uptime SLA and 100,000+ members, priced on request¹.
Bettermode says it is SOC 2 Type II compliant¹.

Bettermode suits companies that want a hosted community on their own domain and can pay for it. Starter costs $149 a month, but webhooks, OAuth2 and the CRM and support-desk integrations start at Growth, at about ten times that price¹. Member caps apply on every plan, and the vendor pages do not mention two-factor sign-in or marking an accepted answer^2,3,13,14.

Best for: Companies that want a branded customer community with CRM and support-desk integrations.

Where the points come from

Price4 of 18

Members and access17 of 23

Moderation and answers6 of 13

Connections19 of 19

Your data6 of 13

Security11 of 14

Price 4 of 18 points

Rule	What is published	Points
Free plan	NoPlans are Starter, Growth and Premium; the page offers only a 14-day trial¹.	0 / 6
Cheapest paid plan with a custom domain	$149/moStarter with custom domain, $149 a month billed yearly; $199 month to month¹.	4 / 12

Members and access 17 of 23 points

Rule	What is published	Points
Unlimited members	NoStarter allows up to 10,000 members and Growth up to 25,000; no plan is described as unlimited¹.	0 / 6
Custom domain	Yes"Custom Domain" is listed on the Starter plan; the product page says to move the community to your own domain or subdomain^1,3.	3 / 3
Single sign-on	YesGrowth lists OAuth2; Premium lists SAML and JWT. The docs list SAML, OAuth 2.0 and JWT^1,7.	10 / 10
Groups with their own permissions	YesPrivileges are assigned by role (member, moderator, admin) and spaces have posting permissions. Roles are not called groups^3,4.	4 / 4

Moderation and answers 6 of 13 points

Rule	What is published	Points
Moderation tools	Report queue, Approve before posting, Spam or word filtersReported tab, a rule that new accounts need approval before posting, keyword and profanity flagging. Banning is not mentioned³.	6 / 8
Accepted answers	Not publishedNot published on the vendor's Q&A and feature pages^3,14; Q&A posts show an Answered label only.	0 / 5

Connections 19 of 19 points

Rule	What is published	Points
Named integrations	Slack, Salesforce, Zendesk, HubSpotEach has a listing in Bettermode's own app directory^9,10,11,12.	8 / 8
Public API	YesThe developer docs describe a GraphQL API; Starter has limited access and Growth full access^1,5,8.	8 / 8
Webhooks	YesWebhooks are documented and listed on Growth and Premium^1,6.	3 / 3

Your data 6 of 13 points

Rule	What is published	Points
Export your community data	YesThe feature page says to export member data in a few clicks, with a CSV download from the member list³. Content export is not described.	6 / 6
Open source	Not publishedNot published on the vendor's feature or developer pages^3,5.	0 / 4
Self-hosting	Not publishedNot published on the vendor's pricing or feature pages^1,3.	0 / 3

Security 11 of 14 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesThe pricing FAQ and enterprise page say Bettermode is SOC 2 Type II compliant^1,13.	8 / 8
Written uptime guarantee	YesPremium, a plan sold on request, lists a 99.9% uptime SLA¹.	3 / 3
Two-factor sign-in	Not publishedNot published on the vendor's pricing, security or enterprise pages^1,2,13.	0 / 3

The rule behind each line: how we score customer community platforms.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
StarterUp to 10,000 members	$149/month billed yearly; $199/month billed monthly¹	$149	Custom domain, limited API, Slack integration, 5 collaborators
GrowthUp to 25,000 members	$1,500/month billed yearly; $1,750/month billed monthly¹	$1,500	Adds full API, webhooks, OAuth2, Salesforce, HubSpot, Zendesk
Premium100,000+ members	Contact for pricing¹	Quote	Adds SAML, JWT, 99.9% uptime SLA, audit log

The pricing page describes Starter as $149 a month billed yearly, or $199 month to month, and Growth as from $1,500 a month¹.

Strengths

Custom domain, limited API access and Slack integration are included from the Starter plan, and the API is GraphQL^1,8.
Salesforce, HubSpot and Zendesk integrations are listed in its app directory^9,10,11.
Moderation has a reported-posts queue, keyword and profanity flagging, and rules that require approval for new accounts³.
Admins can download the member list as a CSV file^3,4.
Names SOC 2 Type II compliance^1,13.

Limits

No free plan; there is only a 14-day trial¹.
Member caps apply: 10,000 on Starter, 25,000 on Growth and 100,000+ on Premium¹.
Webhooks and full API access start at Growth, $1,500 a month billed yearly¹.
SAML sign-in and the written uptime SLA are only on the Premium plan, which has no public price¹.

What Bettermode says

Vendor claims. We show them, but they earn no points.

Bettermode says it uses 256-bit encryption for data at rest and in transit².

Other customer community platforms

1
DiscourseCompanies that want a moderated, open-source support forum on their own domain
93/100
$100/mocheapest paid plan with a custom domain
2
NodeBBTeams that want a forum on their own domain with an API and the option to self-host
64/100
$20/mocheapest paid plan with a custom domain
4
Mighty NetworksBrands that want a hosted community with courses and events, with an API on Scale and above
62/100
$79.17/mocheapest paid plan with a custom domain
5
FlarumTeams with a web host who want a free, lightweight forum they control
54/100
$0cheapest paid plan with a custom domain

Bettermode vs Discourse · Bettermode vs NodeBB · All 8 customer community platforms

Sources

Bettermode pricing, Bettermode. Accessed 9 Oct 2026.
Bettermode security, Bettermode. Accessed 9 Oct 2026.
Bettermode feature index, Bettermode. Accessed 9 Oct 2026.
Bettermode product overview, Bettermode. Accessed 9 Oct 2026.
Building with Bettermode, Bettermode. Accessed 9 Oct 2026.
Webhooks: getting started, Bettermode. Accessed 9 Oct 2026.
What is single sign-on, Bettermode. Accessed 9 Oct 2026.
GraphQL: getting started, Bettermode. Accessed 9 Oct 2026.
Zendesk integration, Bettermode. Accessed 9 Oct 2026.
Salesforce integration, Bettermode. Accessed 9 Oct 2026.
HubSpot integration, Bettermode. Accessed 9 Oct 2026.
Slack integration, Bettermode. Accessed 9 Oct 2026.
Bettermode enterprise, Bettermode. Accessed 9 Oct 2026.
Q&A template, Bettermode. Accessed 9 Oct 2026.

Website: bettermode.com · Markdown version · We are not affiliated with Bettermode.