--- title: Bettermode canonical: https://saasranked.com/software/bettermode/ category: Customer Community Software points: 63 rank: 3 of 8 facts_checked: 2026-10-09 --- # Bettermode Hosted customer community platform with Q&A, discussion and events, priced from $149 a month. 63 points out of 100. #3 of 8 customer community platforms. Vendor: Bettermode. Website: https://bettermode.com/ - Starter costs $149 a month billed yearly ($199 month to month) and includes a custom domain and up to 10,000 members [1]. - There is no free plan, only a 14-day trial with no credit card required [1]. - Growth adds full API access, webhooks, OAuth2 sign-in and the Salesforce, HubSpot and Zendesk integrations, at $1,500 a month billed yearly [1]. - The Premium plan lists SAML and JWT sign-in, a 99.9% uptime SLA and 100,000+ members, priced on request [1]. - Bettermode says it is SOC 2 Type II compliant [1]. Verdict: Bettermode suits companies that want a hosted community on their own domain and can pay for it. Starter costs $149 a month, but webhooks, OAuth2 and the CRM and support-desk integrations start at Growth, at about ten times that price [1]. Member caps apply on every plan, and the vendor pages do not mention two-factor sign-in or marking an accepted answer [2][3][13][14]. Best for: Companies that want a branded customer community with CRM and support-desk integrations. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | No | 0/6 | Plans are Starter, Growth and Premium; the page offers only a 14-day trial [1]. | | Price | Cheapest paid plan with a custom domain | $149/mo | 4/12 | Starter with custom domain, $149 a month billed yearly; $199 month to month [1]. | | Members and access | Unlimited members | No | 0/6 | Starter allows up to 10,000 members and Growth up to 25,000; no plan is described as unlimited [1]. | | Members and access | Custom domain | Yes | 3/3 | "Custom Domain" is listed on the Starter plan; the product page says to move the community to your own domain or subdomain [1][3]. | | Members and access | Single sign-on | Yes | 10/10 | Growth lists OAuth2; Premium lists SAML and JWT. The docs list SAML, OAuth 2.0 and JWT [1][7]. | | Members and access | Groups with their own permissions | Yes | 4/4 | Privileges are assigned by role (member, moderator, admin) and spaces have posting permissions. Roles are not called groups [3][4]. | | Moderation and answers | Moderation tools | Report queue, Approve before posting, Spam or word filters | 6/8 | Reported tab, a rule that new accounts need approval before posting, keyword and profanity flagging. Banning is not mentioned [3]. | | Moderation and answers | Accepted answers | Not published | 0/5 | Not published on the vendor's Q&A and feature pages [3][14]; Q&A posts show an Answered label only. | | Connections | Named integrations | Slack, Salesforce, Zendesk, HubSpot | 8/8 | Each has a listing in Bettermode's own app directory [9][10][11][12]. | | Connections | Public API | Yes | 8/8 | The developer docs describe a GraphQL API; Starter has limited access and Growth full access [1][5][8]. | | Connections | Webhooks | Yes | 3/3 | Webhooks are documented and listed on Growth and Premium [1][6]. | | Your data | Export your community data | Yes | 6/6 | The feature page says to export member data in a few clicks, with a CSV download from the member list [3]. Content export is not described. | | Your data | Open source | Not published | 0/4 | Not published on the vendor's feature or developer pages [3][5]. | | Your data | Self-hosting | Not published | 0/3 | Not published on the vendor's pricing or feature pages [1][3]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 8/8 | The pricing FAQ and enterprise page say Bettermode is SOC 2 Type II compliant [1][13]. | | Security | Written uptime guarantee | Yes | 3/3 | Premium, a plan sold on request, lists a 99.9% uptime SLA [1]. | | Security | Two-factor sign-in | Not published | 0/3 | Not published on the vendor's pricing, security or enterprise pages [1][2][13]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Starter | $149/month billed yearly; $199/month billed monthly [1] | $149 | | Growth | $1,500/month billed yearly; $1,750/month billed monthly [1] | $1,500 | | Premium | Contact for pricing [1] | - | The pricing page describes Starter as $149 a month billed yearly, or $199 month to month, and Growth as from $1,500 a month [1]. ## Strengths - Custom domain, limited API access and Slack integration are included from the Starter plan, and the API is GraphQL [1][8]. - Salesforce, HubSpot and Zendesk integrations are listed in its app directory [9][10][11]. - Moderation has a reported-posts queue, keyword and profanity flagging, and rules that require approval for new accounts [3]. - Admins can download the member list as a CSV file [3][4]. - Names SOC 2 Type II compliance [1][13]. ## Limits - No free plan; there is only a 14-day trial [1]. - Member caps apply: 10,000 on Starter, 25,000 on Growth and 100,000+ on Premium [1]. - Webhooks and full API access start at Growth, $1,500 a month billed yearly [1]. - SAML sign-in and the written uptime SLA are only on the Premium plan, which has no public price [1]. ## Vendor claims (not scored) - Bettermode says it uses 256-bit encryption for data at rest and in transit [2]. ## Sources 1. [Bettermode pricing](https://bettermode.com/pricing), Bettermode, accessed 2026-10-09 2. [Bettermode security](https://bettermode.com/security), Bettermode, accessed 2026-10-09 3. [Bettermode feature index](https://bettermode.com/product/feature-index-bettermode), Bettermode, accessed 2026-10-09 4. [Bettermode product overview](https://bettermode.com/product/overview), Bettermode, accessed 2026-10-09 5. [Building with Bettermode](https://developers.bettermode.com/), Bettermode, accessed 2026-10-09 6. [Webhooks: getting started](https://developers.bettermode.com/docs/guide/webhooks/getting-started/), Bettermode, accessed 2026-10-09 7. [What is single sign-on](https://developers.bettermode.com/docs/guide/single-sign-on/what-is-single-sign-on/), Bettermode, accessed 2026-10-09 8. [GraphQL: getting started](https://developers.bettermode.com/docs/guide/graphql/getting-started/), Bettermode, accessed 2026-10-09 9. [Zendesk integration](https://bettermode.com/app-store/zendesk), Bettermode, accessed 2026-10-09 10. [Salesforce integration](https://bettermode.com/app-store/salesforce), Bettermode, accessed 2026-10-09 11. [HubSpot integration](https://bettermode.com/app-store/hubspot), Bettermode, accessed 2026-10-09 12. [Slack integration](https://bettermode.com/app-store/slack), Bettermode, accessed 2026-10-09 13. [Bettermode enterprise](https://bettermode.com/enterprise), Bettermode, accessed 2026-10-09 14. [Q&A template](https://bettermode.com/template-features/q-a), Bettermode, accessed 2026-10-09