--- title: Zoho SalesIQ canonical: https://saasranked.com/software/zoho-salesiq/ category: Live Chat Software points: 85 rank: 2 of 12 facts_checked: 2026-10-09 --- # Zoho SalesIQ Live chat with real-time visitor tracking, a free plan for 3 operators and per-operator paid plans. 85 points out of 100. #2 of 12 live chat tools. Vendor: Zoho Corporation. Website: https://www.zoho.com/salesiq/ - The Free plan includes 3 operators, 10,000 visitors and 100 operator chat sessions a month [1]. - Basic costs $7 per operator a month billed yearly ($10 monthly), so 3 operators cost $21 [2]. - Agents see visitors in real time, with location and pages viewed [3]. - Zoho names SOC 2 Type 2 and lists SalesIQ among covered products [5]. - Operator apps exist for iOS, Android, and Windows through the Microsoft Store [3][10]. Verdict: Zoho SalesIQ suits small teams that want visitor tracking, proactive chat and a free start, with paid plans from $7 per operator a month billed yearly [1][2][3]. It lists WhatsApp, Messenger and Instagram channels and four site integrations [3][8]. The catch: the free plan keeps 30 days of chat history, and Zoho's pages do not say whether the widget branding can be removed [11][4]. Best for: Small teams that want to see who is on the site and chat with them. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Free plan | Yes | 8/8 | Free plan lists 3 operator licenses, 10K visitors and 100 chat sessions a month [1]. | | Price | Cost for 3 agents | $21/mo | 12/12 | Basic, $7 per operator a month billed yearly, times 3 operators; amount from the page's pricing data file [2]. | | Chat handling | Chat history kept | under_year | 1/5 | Zoho's live chat page lists 30-day chat history in the free plan; no other plan's period is stated [11]. | | Chat handling | Shared saved replies | Not published | 0/4 | FAQ describes canned replies but not whether they are shared with other agents [4]. | | Chat handling | Routing rules | Yes | 8/8 | Features page lists rule-based chat routing; pricing shows chat routing from Basic [1][3]. | | Chat handling | Offline message form | Yes | 4/4 | FAQ says the widget collects a visitor's details and message when operators are unavailable [4]. | | Visitors | Visitor location shown | Yes | 3/3 | Pricing page lists visitor details like country on Free, and state and city from Basic [1]. | | Visitors | Live visitor list | Yes | 5/5 | Features page lists real-time views of website visitors [3]. | | Visitors | Proactive chat invitations | Yes | 5/5 | Proactive chat triggers based on page, visit history or CRM data [3]. | | Apps and channels | Agent apps | Windows app, iOS app, Android app | 6/6 | Features page lists iOS and Android agent apps; help says desktop apps are on the Microsoft Store [3][10]. | | Apps and channels | Other channels in the inbox | WhatsApp, Facebook Messenger, Instagram | 6/8 | Features page lists these channels managed from one dashboard. Email is not listed as a channel [3]. | | Data and trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Zoho is SOC 2 Type 2 compliant; SalesIQ appears in its SOC 2 list [5]. | | Data and trust | Data processing agreement | Yes | 4/4 | Admins can request a signed Data Processing Addendum by email [6]. | | Data and trust | Two-factor sign-in for agents | Yes | 4/4 | Security page says customers can set up multi-factor authentication, including Yubikey keys [7]. | | Connections | Named integrations | Shopify, WordPress, WooCommerce, Wix | 4/6 | Integrations page names Shopify, WordPress, WooCommerce and Wix [8]. | | Connections | Public API or webhooks | Yes | 4/4 | Workflows can send webhooks on chat events such as conversation.created [9]. | | Connections | Remove vendor branding | Not published | 0/3 | Not published on the vendor's pricing page or FAQ [1][4]. | | Connections | AI agent for chat | Yes | 5/5 | Pricing lists Zia Agents from Basic and the Answer Bot on Enterprise [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Basic | $7/operator/month [1][2] | $7 | | Professional | $12.75/operator/month [1][2] | $12.75 | | Enterprise | $20/operator/month [1][2] | $20 | USD amounts come from the pricing data file the pricing page loads [2]. Yearly billing: 3 x $7 = $21 a month. ## Strengths - Free plan with 3 operators and 10,000 visitors a month [1]. - Basic is $7 per operator a month billed yearly [2]. - Real-time visitor list with location and pages viewed [3]. - SOC 2 Type 2 is named, with SalesIQ listed [5]. - Customers can request a signed Data Processing Addendum [6]. ## Limits - The Free plan allows 100 operator chat sessions a month [1]. - Basic caps operator chat sessions at 1,000 a month; Professional and above are unlimited [1]. - The Answer Bot chatbot is listed only on Enterprise [1]. - The free plan lists 30-day chat history; Zoho's pages do not state widget branding removal [11][4]. ## Sources 1. [Zoho SalesIQ pricing](https://www.zoho.com/salesiq/pricing.html), Zoho, accessed 2026-10-09 2. [SalesIQ pricing data file](https://www.zohowebstatic.com/sites/zweb/json/pricing/salesiq-pricing-val.json), Zoho, accessed 2026-10-09 3. [Zoho SalesIQ features](https://www.zoho.com/salesiq/features.html), Zoho, accessed 2026-10-09 4. [Zoho SalesIQ FAQ](https://www.zoho.com/salesiq/faq.html), Zoho, accessed 2026-10-09 5. [Zoho compliance](https://www.zoho.com/compliance.html), Zoho, accessed 2026-10-09 6. [Zoho GDPR](https://www.zoho.com/gdpr.html), Zoho, accessed 2026-10-09 7. [Zoho security](https://www.zoho.com/security.html), Zoho, accessed 2026-10-09 8. [Zoho SalesIQ integrations](https://www.zoho.com/salesiq/integration.html), Zoho, accessed 2026-10-09 9. [Workflows](https://www.zoho.com/salesiq/help/developer-section/workflows.html), Zoho SalesIQ Help, accessed 2026-10-09 10. [Desktop apps for SalesIQ](https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/desktop-apps), Zoho SalesIQ Help, accessed 2026-10-09 11. [Free live chat software](https://www.zoho.com/salesiq/live-chat-software.html), Zoho, accessed 2026-10-09