--- title: Voiceflow canonical: https://saasranked.com/software/voiceflow/ category: Chatbot Builders points: 51 rank: 9 of 12 facts_checked: 2026-10-09 --- # Voiceflow Visual builder for chat and voice agents, with a knowledge base, API steps and handoff to contact-centre tools. 51 points out of 100. #9 of 12 chatbot builders. Vendor: Voiceflow Inc.. Website: https://www.voiceflow.com/ - Voiceflow publishes no plan prices; the pricing page says to book a demo or request pricing [1]. - Plans named in the docs are Free, Pro, Business and Enterprise; Free gets a one-time credit grant that does not renew [2]. - Customers on a Business plan can switch off Voiceflow branding on the web chat widget [5]. - Live agent handoff supports Genesys, Ujet, Kustomer, Dixa and Zendesk [6]. - SOC 2 Type II and ISO 27001 are both listed on the security page [10][15][16]. Verdict: Voiceflow suits teams that want a visual builder with a knowledge base, API steps and handoff to contact-centre tools, on web chat, WhatsApp and phone [3][4][6][7]. Plan prices are not public, so you cannot compare cost without contacting sales [1]. The catch: the Free plan is a one-time credit grant that the docs call unsuitable for production [2]. Best for: Teams that want to design chat and phone agents visually and connect them to a contact-centre or help desk tool. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, WhatsApp, Voice or phone | 6/14 | Home page and chatbot page name web chat, WhatsApp and phone. Telegram, Messenger, Instagram, Slack and Teams are not named on them [3][4]. | | Channels | Chat API | Yes | 4/4 | Conversations API: PUT /v1/stable/conversation/{userID} advances a chat by one turn and returns the agent's reply [9]. | | Building | No-code builder | Yes | 6/6 | Platform overview describes visually creating agents with workflows, steps and a knowledge base [12]. | | Building | Answers from your own content | Yes | 9/9 | Knowledge base imports URLs, sitemaps, PDF, text and Word files and Zendesk articles; docs show no plan limit or beta label [7]. | | Building | Calls other systems | Yes | 4/4 | The API step makes HTTP requests to outside services during a conversation [13]. | | Running it | Handoff to a human | Yes | 8/8 | Handoff step passes chats to Genesys, Ujet, Kustomer, Dixa or Zendesk. Docs name no plan limit [6]. | | Running it | Built-in analytics | Yes | 6/6 | Dashboard counts chats and resolved conversations and charts outcomes: Resolved, Ticket created, Unresolved, Abandoned, Unrelated [8]. | | Running it | Remove vendor branding | No | 0/4 | Business customers can disable branding [5], but no plan price is published, so the rule is not met [1]. | | Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Security page lists SOC 2 Type II and ISO 27001; its compliance pages say "SOC 2 Type II compliant" and "ISO/IEC 27001:2022 certified" [10][15][16]. | | Trust | Open source | Not published | 0/3 | GitHub organisation shows a CLI under Apache-2.0 and libraries, but no repository for the builder itself [14]. | | Trust | Data processing agreement | Yes | 2/2 | A Data Processing Addendum is published under Voiceflow's legal pages [11]. | | Price | Free plan | No | 0/5 | Free plan is a one-time credit grant that does not renew and is described as unsuitable for production [2]. | | Price | Price for 1,000 conversations | Not published | 0/9 | No plan prices are published; the pricing page offers a demo or pricing request [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [17]. Not on G2's leaderboard. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [2] | $0 | | Pro | Price not published [2] | - | | Business | Price not published [2][5] | - | | Enterprise | Quote [2] | - | Neither the pricing page nor the billing docs list a price; the docs point to the Plans tab inside the dashboard [1][2]. ## Strengths - Knowledge base imports web pages, sitemaps, PDF, text and Word files, and Zendesk articles [7]. - Live agent handoff connects to Genesys, Ujet, Kustomer, Dixa and Zendesk [6]. - Analytics dashboard shows resolved conversations, users and an outcome chart [8]. - Names SOC 2 Type II and ISO 27001, and publishes a data processing addendum [10][11][15][16]. - A documented Conversations API advances a chat one turn at a time [9]. ## Limits - No plan prices on the pricing page or in the billing docs [1][2]. - The Free plan has a one-time credit grant that does not renew and is not meant for production [2]. - Removing Voiceflow branding needs a Business plan, with no published price [5]. - Telegram, Messenger, Instagram, Slack and Teams are not named as channels [3][4]. - Docs do not say whether handoff is limited to certain plans [6]. ## Vendor claims (not scored) - Voiceflow says one agent can serve web, app, WhatsApp, SMS and voice customers [3]. ## Sources 1. [Voiceflow pricing](https://www.voiceflow.com/pricing), Voiceflow, accessed 2026-10-09 2. [Billing overview](https://www.voiceflow.com/docs/documentation/account-management/billing.md), Voiceflow, accessed 2026-10-09 3. [Voiceflow home page](https://www.voiceflow.com/), Voiceflow, accessed 2026-10-09 4. [AI chatbot platform for websites and support](https://www.voiceflow.com/solutions/chatbot), Voiceflow, accessed 2026-10-09 5. [Embedding the chat widget](https://www.voiceflow.com/docs/documentation/deploy/widget/embedding-the-chat-widget.md), Voiceflow, accessed 2026-10-09 6. [Live agent handoff](https://www.voiceflow.com/docs/documentation/build/steps/handoff.md), Voiceflow, accessed 2026-10-09 7. [Importing data sources](https://www.voiceflow.com/docs/documentation/build/importing-data-sources.md), Voiceflow, accessed 2026-10-09 8. [Analytics dashboard](https://www.voiceflow.com/docs/documentation/measure/analytics.md), Voiceflow, accessed 2026-10-09 9. [Send a conversation turn](https://www.voiceflow.com/docs/api-reference/conversation/send.md), Voiceflow, accessed 2026-10-09 10. [Voiceflow security](https://www.voiceflow.com/security), Voiceflow, accessed 2026-10-09 11. [Data Processing Addendum](https://www.voiceflow.com/legal/dpa), Voiceflow, accessed 2026-10-09 12. [Platform overview](https://www.voiceflow.com/features/platform-overview), Voiceflow, accessed 2026-10-09 13. [API step](https://www.voiceflow.com/docs/documentation/build/steps/api.md), Voiceflow, accessed 2026-10-09 14. [Voiceflow repositories](https://github.com/voiceflow), GitHub, accessed 2026-10-09 15. [SOC 2 compliance](https://www.voiceflow.com/compliance/soc-2), Voiceflow, accessed 2026-10-09 16. [ISO 27001 compliance](https://www.voiceflow.com/compliance/iso-27001), Voiceflow, accessed 2026-10-09 17. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08