--- title: Rackspace Email canonical: https://saasranked.com/software/rackspace-email/ category: Email Hosting points: 45 rank: 5 of 9 facts_checked: 2026-10-09 --- # Rackspace Email Business mailbox hosting billed per mailbox each month, with 25 GB mailboxes and phone support. 45 points out of 100. #5 of 9 email hosting services. Vendor: Rackspace Technology. Website: https://www.rackspace.com/email-hosting - The Standard mailbox costs $10.00 per mailbox a month on a monthly commit, so 5 mailboxes cost $50 a month [1][2]. - Each mailbox has 25 GB of storage, and the page lists no yearly price [1]. - Admins can set two-step sign-in to Required, Optional or Off for each domain [6]. - Shared calendars and contacts come only with the Email Plus add-on, +$2.00 per mailbox a month [1]. - A 14-day free trial is offered, with no long-term contract [1]. Verdict: Rackspace Email suits small teams that want to pay month to month and reach support by phone [1]. Its mailboxes hold 25 GB, and admins can require two-step sign-in per domain [1][6]. The catch is price: $10 per mailbox is high for 5 users, and calendars need a paid add-on [1]. Best for: Small teams that want month-to-month billing and phone support. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Cost for a team of 5 | $50/mo | 1/12 | Standard mailbox, $10.00 a month each, 5 mailboxes; monthly commit only, no yearly price shown [1][2]. | | Price | Free plan on your own domain | No | 0/6 | The plan page shows a paid mailbox and a 14-day free trial, but no free plan [1]. | | Price | Monthly billing | Yes | 4/4 | Monthly commit at $10.00 per mailbox, with no long-term contract [1][2]. | | Mailbox | Storage per mailbox | 25 | 7/10 | Standard plan lists 25 GB mailboxes [1]. | | Mailbox | Open mail and calendar protocols | IMAP, POP3 | 4/8 | Help describes IMAP and POP access; it calls the second 'Post Office Protocol (POP)'. CalDAV and CardDAV are not mentioned [4]. | | Mailbox | Shared calendar and contacts | No | 0/5 | Shared calendars and contacts are listed under the Email Plus add-on, not the Standard mailbox [1]. | | Mailbox | More than one domain | Not published | 0/3 | Not found on the vendor's pages [3]. | | Mailbox | Aliases and catch-all | No | 0/3 | Aliases are documented, but the catch-all address feature is marked as sunset [10][11]. | | Security | Two-factor sign-in | Yes | 7/7 | Webmail help lists text-message codes and an authenticator app; admins can set it Optional or Required [5][6]. | | Security | Passkeys or security keys | Not published | 0/3 | The multi-factor help lists text-message codes and an authenticator app; it does not mention security keys [5]. | | Security | Admins can require 2FA | Yes | 3/3 | Admins choose Required, Optional or Off for each domain; Required forces setup before webmail access [6]. | | Security | Single sign-on (SAML) | Not published | 0/5 | Not found on the vendor's pages [1]. | | Security | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Rackspace names an ISO/IEC 27001 certification (certificate IS 636168), which it says covers its data center locations [14]. | | Security | SPF, DKIM and DMARC guides | Yes | 4/4 | Help articles cover SPF, DKIM and DMARC records for a domain on the service [7][8][9]. | | Reliability and support | Written uptime commitment | Not published | 0/9 | The plan page states a '100% uptime guarantee' but no terms or credits were found [1]. | | Reliability and support | Public status page | Yes | 2/2 | A public system status page lists Rackspace Email POP, IMAP, SMTP and Webmail, with a 4-week history [16]. | | Reliability and support | Live support | Yes | 4/4 | Standard plan lists 24x7x365 expert support and quotes an average call response time [1]. | | Reliability and support | Mail migration tool | Yes | 3/3 | Rackspace says it offers several email migration services at no charge, covering IMAP sources [12]. | | Reliability and support | Official phone apps | Not published | 0/3 | Not found on the vendor's pages [13]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Standard mailbox | $10.00/mailbox/month [1][2] | $10 | | Standard with Email Plus | +$2.00/mailbox/month on top of Standard [1][2][13] | $12 | Rackspace shows one monthly price and no yearly plan, so the monthly price counts as the regular price [1][2]. ## Strengths - Monthly billing with no long-term contracts and a 14-day free trial [1]. - 25 GB per mailbox on the Standard plan [1]. - Admins can require two-step sign-in for a whole domain [6]. - Help pages cover SPF, DKIM and DMARC setup [7][8][9]. - Free mailbox migration services are offered [12]. ## Limits - At $10 per mailbox a month, 5 mailboxes cost $50 a month, and no yearly discount is shown [1]. - Shared calendars and contacts need the Email Plus add-on at +$2.00 per mailbox [1]. - The catch-all address feature has been retired [11]. - Security keys are not listed; two-step sign-in uses a text message or an authenticator app [5]. ## Vendor claims (not scored) - Rackspace says the Standard plan has a 100% uptime guarantee [1]. - Rackspace says its average human call response time is 36 seconds [1]. ## Concerns - BleepingComputer reported on 5 January 2023 that Rackspace discovered a ransomware attack on 2 December 2022 that took down its Hosted Exchange environment, and that PST files of 27 Hosted Exchange customers were accessed. Rackspace said it had no evidence the contents were viewed or misused. The article does not cover Rackspace Email [15]. ## Sources 1. [Rackspace Email Webmail](https://www.rackspace.com/email-hosting/webmail), Rackspace, accessed 2026-10-09 2. [Rackspace Email pricing](https://www.rackspace.com/applications/rackspace-email), Rackspace, accessed 2026-10-09 3. [Domains in the Cloud Office Control Panel](https://docs.rackspace.com/docs/domains-cloud-office-control-panel), Rackspace, accessed 2026-10-09 4. [IMAP and POP mail protocol comparison](https://docs.rackspace.com/docs/imap-and-pop-mail-protocol-comparison), Rackspace, accessed 2026-10-09 5. [Manage multi-factor authentication for Rackspace Webmail](https://docs.rackspace.com/docs/manage-multi-factor-authentication-for-rackspace-webmail), Rackspace, accessed 2026-10-09 6. [Administrator guide for Rackspace Webmail multi-factor authentication](https://docs.rackspace.com/docs/administrator-guide-for-rackspace-webmail-multi-factor-authentication), Rackspace, accessed 2026-10-09 7. [Set up DNS records for Cloud Office email](https://docs.rackspace.com/docs/set-up-dns-records-for-cloud-office-email), Rackspace, accessed 2026-10-09 8. [Enable DKIM in the Cloud Office Control Panel](https://docs.rackspace.com/docs/enable-dkim-in-the-cloud-office-control-panel), Rackspace, accessed 2026-10-09 9. [Create a DMARC policy](https://docs.rackspace.com/docs/create-a-dmarc-policy), Rackspace, accessed 2026-10-09 10. [Add an alias with Rackspace Email](https://docs.rackspace.com/docs/adding-an-alias-with-rackspace-email), Rackspace, accessed 2026-10-09 11. [Set an email catch all address](https://docs.rackspace.com/docs/set-an-email-catch-all-address), Rackspace, accessed 2026-10-09 12. [Email migration services](https://docs.rackspace.com/docs/email-migration-services), Rackspace, accessed 2026-10-09 13. [Set up Mobile Sync](https://docs.rackspace.com/docs/set-up-mobile-sync), Rackspace, accessed 2026-10-09 14. [ISO compliance](https://www.rackspace.com/compliance/iso), Rackspace, accessed 2026-10-09 15. [Rackspace: customer email data accessed in ransomware attack](https://www.bleepingcomputer.com/news/security/rackspace-customer-email-data-accessed-in-ransomware-attack/), BleepingComputer, accessed 2026-10-09 16. [System Status](https://status.apps.rackspace.com), Rackspace, accessed 2026-10-09