--- title: ProProfs Knowledge Base canonical: https://saasranked.com/software/proprofs-knowledge-base/ category: Knowledge Base Software points: 81 rank: 1 of 11 facts_checked: 2026-10-09 --- # ProProfs Knowledge Base Hosted knowledge base priced per author, with a free plan limited to 1 author and 25 pages. 81 points out of 100. #1 of 11 knowledge base tools. Vendor: ProProfs. Website: https://www.proprofskb.com/ - The Free plan allows 1 author and up to 25 pages, with unlimited public readers [1]. - Essentials costs $49 per author a month ($588 a year) for 1 site and 300 pages [1]. - Business is $69 per author a month and adds version control, PDF export and a search widget [1]. - Approval workflow, SSO and API access are listed on Business Complete Elite, $79 per author a month, billed yearly [1]. - ProProfs names SOC 2-aligned controls, not a SOC 2 report or ISO 27001 certificate [1]. Verdict: ProProfs Knowledge Base suits a one-person team that wants a free start and a public help centre, with 60+ languages and reader ratings available [1][2]. Costs grow per author: Essentials is $49 for each [1]. The catch: the pricing page lists approval workflow only on the top tier, and Free stops at 1 author and 25 pages [1]. Best for: Very small teams that want to start free and pay per author. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Price | Cheapest paid plan | $49/mo | 6/12 | Essentials, $49 per author a month on annual billing, for 1 author. The Free plan is not a paid plan [1]. | | Price | Free plan | Yes | 6/6 | Free plan, 1 author and up to 25 pages, with a public knowledge base for unlimited viewers [1]. | | Publishing | Help centre on your own domain | Yes | 8/8 | Pricing page sells Custom Domain & White Label as a $300-a-year add-on for paid plans [1]. | | Publishing | Multiple languages | Yes | 7/7 | The homepage says an article can be translated and live in over 90 languages; pricing lists 60+ languages [2][1]. | | Publishing | Article version history | Yes | 6/6 | Business lists tracking edits, comparing versions side by side and rolling back [1]. | | Publishing | Review and approval workflow | Yes | 7/7 | Elite routes articles through Draft, Review and Approval before publishing; custom statuses can map to a member or team [1][5]. | | Readers and reports | Search reports | Yes | 6/6 | Essentials lists reports on what readers search for and which searches return no results [1]. | | Readers and reports | Reader feedback on articles | Yes | 4/4 | Essentials collects thumbs-up or thumbs-down ratings on every article [1]. | | Readers and reports | Help widget for your site or app | Yes | 4/4 | Business lists a search widget to embed on any website [1]. | | Readers and reports | Login-only articles | Yes | 4/4 | Business lists page and folder restrictions by user role; sites can be private for logged-in users, with rules using SSO parameters [1][3]. | | Access and data | Single sign-on (SAML or OIDC) | Yes | 7/7 | Options include Okta and Azure AD plus SAML through Active Directory or ADFS; pricing lists SSO on Elite [2][1]. | | Access and data | API to read and write articles | Yes | 7/7 | Help centre documents an API call that updates an existing article by topic ID; pricing lists the API on Elite [7][1]. | | Access and data | Bulk export of articles | Yes | 5/5 | Help says the whole site can be downloaded as a PDF and backed up as a ZIP; Business lists PDF export and scheduled backups [8][1]. | | Access and data | Editor roles and permissions | Yes | 4/4 | Preset roles are Admin, Editor, Contributor, Viewer and Group Admin; custom roles can be built [4][3]. | | Access and data | Open source | Not published | 0/5 | Not published on the vendor's homepage [2]. | | Security | SOC 2 Type II or ISO 27001 | Not published | 0/8 | Pricing lists SOC 2-aligned controls; no SOC 2 report or ISO 27001 certificate is named on pages read [1][3]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Essentials | $49/author/month ($588/year) [1] | $49 | | Business | $69/author/month ($828/year) [1] | $69 | | Business Complete Elite | $79/author/month ($948/year) [1] | $79 | The pricing page sells custom domain and white label as a separate $300-a-year add-on; it shows annual-billing prices per author, and Elite is annual only [1]. ## Strengths - A free plan with no time limit allows 1 author and 25 pages [1]. - Five preset roles and custom roles are documented [3][4]. - Business adds side-by-side version comparison with rollback, and PDF export [1]. - The API documentation lists endpoints to create and update articles [6][7]. ## Limits - Pricing is per author, so each added author adds $49 or more a month [1]. - The Free plan caps content at 25 pages and 1 author [1]. - Approval workflow is listed only on the $79 tier, sold on annual plans only [1]. - No SOC 2 report or ISO 27001 certificate is named, only SOC 2-aligned controls [1][3]. ## Sources 1. [ProProfs Knowledge Base pricing](https://www.proprofskb.com/pricing/), ProProfs, accessed 2026-10-09 2. [ProProfs Knowledge Base](https://www.proprofskb.com/), ProProfs, accessed 2026-10-09 3. [Security, roles and permissions](https://www.proprofskb.com/features/security/), ProProfs, accessed 2026-10-09 4. [How to manage roles and permissions](https://help.proprofskb.com/roles-permissions), ProProfs Help Center, accessed 2026-10-09 5. [How to set up an article review workflow](https://help.proprofskb.com/create-workflow-rules), ProProfs Help Center, accessed 2026-10-09 6. [Integrations and API](https://help.proprofskb.com/integrations), ProProfs Help Center, accessed 2026-10-09 7. [Update existing topic using API](https://help.proprofskb.com/update-existing-topic-using-api), ProProfs Help Center, accessed 2026-10-09 8. [Export and back up your help site](https://help.proprofskb.com/export-and-backup-help-site), ProProfs Help Center, accessed 2026-10-09