---
title: Fin AI Agent
canonical: https://saasranked.com/software/intercom-fin/
category: AI Customer Service Agents
points: 62
rank: 3 of 11
facts_checked: 2026-10-09
---

# Fin AI Agent

AI agent billed at $0.99 per outcome that works inside Zendesk, Salesforce, Freshdesk, HubSpot or Fin's own help desk.

62 points out of 100. #3 of 11 AI customer service agents. Vendor: Fin (formerly Intercom). Website: https://fin.ai/

- Fin costs $0.99 per outcome, so 500 outcomes a month come to $495 [1].
- With a help desk other than its own, there is no seat fee, but a 50-outcome monthly minimum applies [1].
- The 14-day trial has unlimited outcomes and needs no card to sign up [1].
- It connects to Zendesk, Salesforce Service Cloud, Freshdesk and HubSpot Service Hub [4].
- G2's Customer Experience evaluations page lists Fin at 66, marked G2 tested [15]. Its General CX leaderboard lists Fin without a score [16].

Verdict: Fin suits teams that want to pay only when the agent delivers an outcome and keep their existing help desk [1][4]. At $0.99 an outcome, 500 outcomes cost $495 a month, and it covers actions, testing, approvals and reporting [1][6][8]. The catch: an outcome also covers handoffs and disqualifications, qualifications cost $9.99, and by default Fin may use anonymised data for model tuning unless you opt out [1][9]. Best for: Teams that already run a help desk and want to pay per outcome.

Status: The company's about page says it was renamed from Intercom to Fin in 2026 [14].

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan or free trial | trial | 2/3 | 14-day trial with unlimited outcomes; no credit card to sign up. No free plan listed [1]. |
| Price | Cost of 500 AI resolutions a month | $495/mo | 4/12 | $0.99 per outcome times 500, on the plan for a current help desk with no seat fees [1]. |
| Price | Pay only for resolved conversations | Yes | 3/3 | Price is per outcome; conversations that go to your team with no outcome are not charged [1]. |
| Channels and integrations | Channels the agent answers on | Email, Live chat, WhatsApp, SMS, Facebook Messenger or Instagram | 10/12 | Channels page lists email, chat, WhatsApp, SMS, Messenger and Instagram. Voice not counted: Fin Voice is offered to select customers through sales [1][3]. |
| Channels and integrations | Sold without the vendor’s own help desk | Yes | 2/2 | A plan for Fin with your current help desk is listed, with no seat costs [1]. |
| Channels and integrations | Works with named help desks | Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub | 4/4 | Integrations page names all four, with Zendesk tickets and messaging [4]. |
| What it learns from | What it learns from | Help centre or website, Uploaded files | 4/6 | Fin syncs help centres from Zendesk, Salesforce and Freshdesk, and public website URLs [5]. Uploaded PDF documents can be added as content [5]. Fin uses your knowledge base as its source of truth, not past tickets directly [13]. |
| Actions and control | Takes actions in connected systems | Yes | 7/7 | The home page says Fin takes actions via API, Data Connectors or MCP, and processes payments and refunds [2]. |
| Actions and control | Hands over to a human | Not published | 0/3 | Fin's page says it hands off with full customer context; it does not say the conversation history is passed on [2]. |
| Actions and control | Guardrails on answers | Yes | 3/3 | Guidance and escalation rules are set in Fin; it escalates to a human when confidence thresholds are not met [7][9]. |
| Actions and control | Test before going live | Yes | 5/5 | A Preview panel, batch testing and live tests are documented before setting Fin live [7]. |
| Actions and control | Versioning or approval of changes | Yes | 3/3 | Procedures keep version history with draft and Set live; Releases are drafted for you to approve [6][8]. |
| Actions and control | Reporting on the agent | Yes | 3/3 | Pricing page lists AI-powered insights, AI Topics, Trends and CX Score for analysing Fin [1]. |
| Data protection | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Trust page lists SOC 2 Type II and ISO 27001 [9]. |
| Data protection | HIPAA agreement | Yes | 2/2 | Help article says Fin signs a business associate agreement; Fin AI Agent is a covered product [10]. |
| Data protection | GDPR data processing agreement | Yes | 2/2 | Intercom publishes a Data Processing Addendum that covers GDPR [12]. |
| Data protection | Choice of data region | Yes | 2/2 | Workspaces can be hosted in the US, EU or Australia; regional hosting is for customers on a contract [11]. |
| Data protection | Customer data not used to train models | No | 0/2 | Fin may use anonymised customer data for model fine-tuning; you can opt out. Third-party AI providers may not train on it [9]. |
| Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [17]. Fin appears on the leaderboard without a score. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Fin with your current help desk | $0.99 per outcome [1] | $49.50 |
| Fin with Intercom help desk | From $0.99 per outcome + $29 per seat/month [1] | - |

Qualifications cost $9.99 each; resolutions, procedure handoffs, disqualifications and self-serve routings cost $0.99 each [1]. The pricing page does not state a billing term [1].

## Strengths

- Price per outcome is published, with no seat fees on other help desks [1].
- Works with four named help desks and a connector for others [4].
- Procedures have saved versions, drafts and a restore option, and Releases need approval [6][8].
- Preview, batch testing and live tests are documented before going live [7].
- Names SOC 2 Type II, ISO 27001, a HIPAA agreement and a data processing addendum [9][10][12].

## Limits

- An outcome includes procedure handoffs and disqualifications, not only resolutions [1].
- Fin may use anonymised customer data for model fine-tuning unless you opt out [9].
- Regional data hosting is available to customers on a contract [11].
- Fin Voice is offered to select customers working with sales, on custom pricing [1].
- Fin does not use past tickets directly as a knowledge source [13].

## Vendor claims (not scored)

- Fin says third-party AI providers are contractually barred from training on customer data and keep zero data retention [9].

## Sources

1. [Fin pricing](https://fin.ai/pricing), Fin, accessed 2026-10-09
2. [Fin AI Agent](https://fin.ai/), Fin, accessed 2026-10-09
3. [Fin channels](https://fin.ai/channels), Fin, accessed 2026-10-09
4. [Fin helpdesk integrations](https://fin.ai/integrations/helpdesk), Fin, accessed 2026-10-09
5. [Train Fin on your content](https://fin.ai/help/en/articles/15175971-train-fin-on-your-content), Fin, accessed 2026-10-09
6. [Fin testing and releases](https://fin.ai/testing), Fin, accessed 2026-10-09
7. [How to preview and test Fin](https://fin.ai/help/en/articles/13975790-how-to-preview-and-test-fin), Fin, accessed 2026-10-09
8. [Manage procedure versions and publishing](https://fin.ai/help/en/articles/14324571-manage-procedure-versions-and-publishing), Fin, accessed 2026-10-09
9. [Fin trust and reliability](https://fin.ai/trust-reliability), Fin, accessed 2026-10-09
10. [HIPAA compliance and BAA](https://fin.ai/help/en/articles/14334711-hipaa-compliance-and-baa), Fin, accessed 2026-10-09
11. [Regional data hosting](https://fin.ai/help/en/articles/13976037-regional-data-hosting), Fin, accessed 2026-10-09
12. [Data Processing Addendum](https://www.intercom.com/legal/data-processing-agreement), Intercom, accessed 2026-10-09
13. [Sync ticket and case history](https://fin.ai/help/en/articles/13976004-sync-ticket-case-history), Fin, accessed 2026-10-09
14. [About Fin](https://fin.ai/about), Fin, accessed 2026-10-09
15. [Customer Experience agent evaluations](https://ai.g2.com/evaluations/customer-experience), G2, accessed 2026-10-08
16. [AI CX Agent Evaluations: General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08
17. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08