---
title: Infomaniak Mail Service
canonical: https://saasranked.com/software/infomaniak-mail/
category: Email Hosting
points: 62
rank: 3 of 9
facts_checked: 2026-10-09
---

# Infomaniak Mail Service

Swiss mail hosting on your own domain with unlimited mailbox storage and a free single-address starter.

62 points out of 100. #3 of 9 email hosting services. Vendor: Infomaniak Network SA. Website: https://www.infomaniak.com/en/ksuite/service-mail

- The paid Mail Service is priced at CHF 2.29 a month per email address, excluding VAT, with unlimited mailbox storage [1][7].
- A free Starter mail service gives one address on a domain registered or transferred to Infomaniak [9].
- IMAP, POP, CalDAV and CardDAV are supported, and webmail can share calendars and address books [3].
- Infomaniak says it has held ISO 27001 certification since June 2018 [6].
- The Mail Service terms offer no uptime commitment and state the service is provided as is [7].

Verdict: Infomaniak suits small teams that want mail hosted in Switzerland, with calendars, IMAP and a free migration service [2][3][7]. Storage is unlimited and the company holds ISO 27001 [6][7]. The catches are the lack of a written uptime commitment, prices listed in Swiss francs only, and 2FA that the pages tie to the Infomaniak account rather than to each mailbox [1][7][17]. Best for: Small teams that want Swiss-hosted mail with calendars and a free way to start.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Cost for a team of 5 | Not published | 0/12 | Only Swiss francs are shown: Mail Service is CHF 2.29 a month per address [1]. No dollar or euro price found. |
| Price | Free plan on your own domain | Yes | 6/6 | Starter Mail is free with a domain registered or transferred to Infomaniak, one address. The separate free kSuite only gives vendor-domain addresses [9][8]. |
| Price | Monthly billing | Not published | 0/4 | Not published on the vendor's price page [1]; the page shows Annual and Monthly tabs but no clear monthly term for Mail Service. |
| Mailbox | Storage per mailbox | 999 | 10/10 | Terms say email has no disk quota on paid addresses; counted as 999 GB to stand for unlimited [7]. |
| Mailbox | Open mail and calendar protocols | IMAP, POP3, CalDAV, CardDAV | 8/8 | The features page lists POP, IMAP, CalDAV and CardDAV for the Mail Service [3]. |
| Mailbox | Shared calendar and contacts | Yes | 5/5 | Each address has contacts and a calendar, and webmail lets users share address books and calendars [3]. |
| Mailbox | More than one domain | Yes | 3/3 | A guide shows how to link additional domain names to one Mail Service; addresses work on all linked domains [10]. |
| Mailbox | Aliases and catch-all | Yes | 3/3 | Paid addresses allow aliases (up to 50) [11]; the catch-all guide excludes only Starter, kSuite Free and my kSuite [12]. |
| Security | Two-factor sign-in | Not published | 0/7 | 2FA with an authenticator app or YubiKey protects Infomaniak account logins; pages do not say mailbox sign-in is covered [17]. |
| Security | Passkeys or security keys | Not published | 0/3 | The 2FA guide names YubiKey for account logins; mailbox sign-in is not mentioned [17]. |
| Security | Admins can require 2FA | Not published | 0/3 | Admins can require 2FA for organisation users; the guide does not mention mail addresses [18]. |
| Security | Single sign-on (SAML) | Yes | 5/5 | Infomaniak supports SAML 2.0 and SCIM with Entra ID, Okta and other providers, enabled on request; the mail page lists SSO for businesses [2][16]. |
| Security | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Infomaniak says it has been ISO 27001 certified since June 2018 [6]. |
| Security | SPF, DKIM and DMARC guides | Yes | 4/4 | Separate help guides cover managing SPF, DKIM and DMARC records for Mail Service domains [13][14][15]. |
| Reliability and support | Written uptime commitment | No | 0/9 | The Mail Service terms give no uptime commitment and say the service is provided as is [7]. The site claims 99.99% availability [3]. |
| Reliability and support | Public status page | Yes | 2/2 | Infomaniak runs a public status page with a 60-day incident history, including a September 2026 kSuite and webmail incident [20]. |
| Reliability and support | Live support | Yes | 4/4 | The Mail Service page says support is reachable by email, telephone or chat, even at the weekend [2]. |
| Reliability and support | Mail migration tool | Yes | 3/3 | A free migration service is offered, and an import wizard copies mail from other IMAP providers [2][4]. |
| Reliability and support | Official phone apps | Yes | 3/3 | An Infomaniak Mail app for iOS and Android is offered [5]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Starter Mail | Free [9] | $0 |
| Mail Service | CHF 2.29/month per address [1][7] | - |
| kSuite Standard | CHF 1.76/month per user [1] | - |

Infomaniak's price pages show Swiss francs only, so no US dollar price is recorded. The Business and Enterprise kSuite plans are shown at half price for the first year [1].

## Strengths

- Mail storage has no disk quota on paid addresses [7].
- IMAP, POP, CalDAV and CardDAV are all listed [3].
- Free migration help and an import wizard are offered [2][4].
- ISO 27001 certified since June 2018 [6].
- SPF, DKIM and DMARC each have a help guide [13][14][15].

## Limits

- The terms give no uptime commitment and say the service is provided as is [7].
- Prices are shown in Swiss francs, excluding VAT [1].
- The 2FA guides cover Infomaniak account logins; they do not say mailbox sign-in is covered [17].
- In September 2025 Infomaniak told customers to change their account password after it blocked an attack on an administrative system [19].

## Vendor claims (not scored)

- Infomaniak says the Mail Service has 99.99% availability [3].
- Infomaniak says its mailboxes are saved in 2 data centres in Switzerland and restorable within 30 days [2][3]; its terms say daily backups are kept for 7 days [7].

## Concerns

- In September 2025 Infomaniak told customers it had blocked an attack on one of its administrative systems and advised changing account passwords; it said there was no indication that data was compromised [19].

## Sources

1. [Mail Service prices and characteristics](https://www.infomaniak.com/en/ksuite/service-mail/prices), Infomaniak, accessed 2026-10-09
2. [Mail Service](https://www.infomaniak.com/en/ksuite/service-mail), Infomaniak, accessed 2026-10-09
3. [Mail Service features](https://www.infomaniak.com/en/ksuite/service-mail/characteristics), Infomaniak, accessed 2026-10-09
4. [Mail Service ecosystem](https://www.infomaniak.com/en/ksuite/service-mail/ecosystem), Infomaniak, accessed 2026-10-09
5. [Download the Infomaniak Mail app for iOS or Android](https://www.infomaniak.com/en/apps/download-infomaniak-mail), Infomaniak, accessed 2026-10-09
6. [Certifications](https://www.infomaniak.com/en/certifications), Infomaniak, accessed 2026-10-09
7. [Special terms and conditions: kMail / Mail Service](https://welcome.infomaniak.com/api/web-components/1/cgu/latest?id=38&locale=en_GB), Infomaniak, accessed 2026-10-09
8. [mykSuite free offer](https://www.infomaniak.com/en/ksuite/myksuite), Infomaniak, accessed 2026-10-09
9. [Order a Starter product (Mail Service / Web Hosting)](https://www.infomaniak.com/gtl/support.faq.faq_question/id/2002), Infomaniak, accessed 2026-10-09
10. [Add an additional domain name to the Mail service](https://www.infomaniak.com/gtl/support.faq.faq_question/id/2097), Infomaniak, accessed 2026-10-09
11. [Create a mail address alias](https://www.infomaniak.com/gtl/support.faq.faq_question/id/2129), Infomaniak, accessed 2026-10-09
12. [Create a catch-all email address](https://www.infomaniak.com/gtl/support.faq.faq_question/id/126), Infomaniak, accessed 2026-10-09
13. [Manage DKIM records](https://www.infomaniak.com/gtl/support.faq.faq_question/id/841), Infomaniak, accessed 2026-10-09
14. [Manage DMARC records](https://www.infomaniak.com/gtl/support.faq.faq_question/id/1552), Infomaniak, accessed 2026-10-09
15. [Manage SPF records](https://www.infomaniak.com/gtl/support.faq.faq_question/id/2199), Infomaniak, accessed 2026-10-09
16. [Discover Infomaniak's SSO connection](https://www.infomaniak.com/gtl/support.faq.faq_question/id/874), Infomaniak, accessed 2026-10-09
17. [Enable two-factor authentication (2FA) for Infomaniak account logins](https://www.infomaniak.com/gtl/support.faq.faq_question/id/1940), Infomaniak, accessed 2026-10-09
18. [Force the activation of two-factor authentication (2FA) for users in the Organization](https://www.infomaniak.com/gtl/support.faq.faq_question/id/2192), Infomaniak, accessed 2026-10-09
19. [Infomaniak rät seinen Kunden, ihr Passwort zu ändern](https://www.netzwoche.ch/news/2025-09-03/infomaniak-raet-seinen-kunden-ihr-passwort-zu-aendern), Netzwoche, accessed 2026-10-09
20. [Status of services](https://infomaniakstatus.com/en/), Infomaniak, accessed 2026-10-09