---
title: Helply
canonical: https://saasranked.com/software/helply/
category: AI Customer Service Agents
points: 50
rank: 9 of 11
facts_checked: 2026-10-09
---

# Helply

Support platform with its own inbox and AI agents, billed in credits with unlimited users on every plan.

50 points out of 100. #9 of 11 AI customer service agents. Vendor: Helply. Website: https://helply.com/

- Credit plans start at $49 a month for 500 credits; annual billing takes 15% off [1].
- The vendor says one conversation uses about 4 credits for consumer support and about 7 for business support [1].
- A 14-day trial with 1,000 credits needs no card [1].
- Every plan includes unlimited users [1].
- The agent answers on email, live chat and WhatsApp [10][11][12], and Helply holds a SOC 2 Type II report [3].

Verdict: Helply suits teams that are happy to use its inbox and want a bill that follows AI work, not headcount [1][13]. For 500 consumer-style conversations the 2,000-credit block costs $118 a month on yearly billing, and a trial needs no card [1]. The catches: the agent is part of Helply's own help desk, cost depends on how many credits each conversation uses, and the pages describe no test mode or change history [1][4][7][13]. Best for: Teams that will move their support inbox to Helply and want to pay for AI work, not seats.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan or free trial | trial | 2/3 | FAQ: 14 days with 1,000 credits and no card [1]. |
| Price | Cost of 500 AI resolutions a month | $118/mo | 12/12 | Pricing page: about 4 credits per consumer conversation, so the 2,000-credit block, $139 monthly or $118 billed yearly [1]. |
| Price | Pay only for resolved conversations | No | 0/3 | Credits are priced by task complexity; the pricing page contrasts its model with per-resolution pricing [1]. |
| Channels and integrations | Channels the agent answers on | Email, Live chat, WhatsApp | 6/12 | Integration FAQs say agents can respond on email, the chat widget and WhatsApp for supported setups [10][11][12]. |
| Channels and integrations | Sold without the vendor’s own help desk | No | 0/2 | Described as a complete support platform with its own inbox; Zendesk appears only as a migration path [2][13]. |
| Channels and integrations | Works with named help desks | None | 0/4 | Zendesk and Freshdesk are migration sources; Salesforce and HubSpot are CRM integrations, not Service Cloud or Service Hub [2][13][15]. |
| What it learns from | What it learns from | Help centre or website, Past conversations or tickets | 4/6 | Knowledge base is a trusted source for the agents, and existing support content can be brought in [6]. Not published on the vendor's knowledge base page [6]. Knowledge agent learns from resolved tickets; Training uses real customer interactions to improve the agent [2][7]. |
| Actions and control | Takes actions in connected systems | Yes | 7/7 | Tools enable actions such as an approved billing operation; custom APIs can be connected [8]. |
| Actions and control | Hands over to a human | Yes | 3/3 | A teammate takes over with the conversation, investigation and customer history available [5]. |
| Actions and control | Guardrails on answers | Yes | 3/3 | Guidelines define what agents handle alone and when they must stop and involve a human [4]. |
| Actions and control | Test before going live | Not published | 0/5 | Not published on the vendor's guidelines or training pages [4][7]. |
| Actions and control | Versioning or approval of changes | Not published | 0/3 | Not published on the vendor's guidelines or training pages [4][7]. |
| Actions and control | Reporting on the agent | Yes | 3/3 | Analytics show what agents resolve automatically, where they need a person and which requests cause escalations [9]. |
| Data protection | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Trust page: Helply maintains a SOC 2 Type II report [3]. |
| Data protection | HIPAA agreement | Not published | 0/2 | Not published on the vendor's trust page [3]. |
| Data protection | GDPR data processing agreement | Yes | 2/2 | Trust page says a data processing agreement is available on request [3]. |
| Data protection | Choice of data region | Not published | 0/2 | Not published on the vendor's trust page, which says hosting regions are documented in its Trust Center [3]. |
| Data protection | Customer data not used to train models | Yes | 2/2 | Trust page: customer data sent to AI providers is never used to train their models [3]. |
| Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [16]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Credits, 500-credit block | $49/month [1] | $49 |
| Credits, 2,000-credit block, yearly | $118/month [1] | $118 |
| Volume | Talk to sales [1] | - |

At about 7 credits per business-support conversation, 500 conversations need the 4,000-credit block, $249 a month or $212 on yearly billing [1]. Credit counts are the vendor's estimates and vary with the work the agent does [1].

## Strengths

- 14-day trial with 1,000 credits and no card [1].
- Unlimited users on every plan, so adding staff does not change the bill [1].
- Escalation passes the conversation, investigation and customer history to a teammate [5].
- Names a SOC 2 Type II report and says provider models never train on customer data [3].
- Agents can run approved actions such as refunds and connect to your own APIs [2][8].

## Limits

- Sold as a full help desk, not an add-on for another help desk; Zendesk and Freshdesk appear only as migration sources [2][13].
- Credits are spent per AI action, so cost at a set volume depends on the conversation type [1].
- No preview, test mode or version history for the agent is described [4][7].
- SMS and phone are described as customer history and context, not as channels the agent answers on [14].
- No HIPAA agreement or data region choice is stated [3].

## Vendor claims (not scored)

- Helply says 32,000 credits is roughly 4,500 business-support or 9,000 consumer-support conversations a month [1].

## Sources

1. [Helply pricing](https://helply.com/pricing), Helply, accessed 2026-10-09
2. [Helply home page](https://helply.com/), Helply, accessed 2026-10-09
3. [Helply trust](https://helply.com/trust), Helply, accessed 2026-10-09
4. [Guidelines](https://helply.com/platform/guidelines), Helply, accessed 2026-10-09
5. [Escalation](https://helply.com/platform/escalation), Helply, accessed 2026-10-09
6. [Knowledge base](https://helply.com/platform/knowledge-base), Helply, accessed 2026-10-09
7. [Training](https://helply.com/platform/training), Helply, accessed 2026-10-09
8. [Tools](https://helply.com/platform/tools), Helply, accessed 2026-10-09
9. [Analytics](https://helply.com/platform/analytics), Helply, accessed 2026-10-09
10. [WhatsApp integration](https://helply.com/integrations/whatsapp), Helply, accessed 2026-10-09
11. [Email integration](https://helply.com/integrations/email), Helply, accessed 2026-10-09
12. [Chat widget integration](https://helply.com/integrations/chat-widget), Helply, accessed 2026-10-09
13. [Helply vs. Zendesk](https://helply.com/compare/zendesk), Helply, accessed 2026-10-09
14. [Phone and SMS integration](https://helply.com/integrations/phone-sms), Helply, accessed 2026-10-09
15. [Salesforce integration](https://helply.com/integrations/salesforce), Helply, accessed 2026-10-09
16. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08