---
title: HelpCrunch
canonical: https://saasranked.com/software/helpcrunch/
category: Live Chat Software
points: 58
rank: 11 of 12
facts_checked: 2026-10-09
---

# HelpCrunch

Live chat with a shared inbox, chatbots, popups and email campaigns, priced by team members.

58 points out of 100. #11 of 12 live chat tools. Vendor: HelpCrunch. Website: https://helpcrunch.com/

- Basic for 3 team members costs $36 a month billed yearly, or $45 billed monthly [2].
- There is no free plan, only a 14-day free trial [1].
- Messages from email, WhatsApp, Facebook Messenger and Instagram can reach the same inbox [3][5].
- Assignment rules route chats to agents or departments on Pro and above [6].
- iOS and Android agent apps are listed; no Windows app is listed [4].

Verdict: HelpCrunch suits small teams that want chat, email and messenger conversations in one inbox, with API and webhook documentation [3][5][9]. Basic covers 3 team members for $36 a month on yearly billing [2]. The catch: no free plan, and assignment rules, branding removal and AI agents need Pro [1][6][12][16]. SOC 2, a DPA and two-factor sign-in are not published [5][9]. Best for: Small teams that want chat, email and messengers in one inbox.

## Points

| Criterion | Line | Value | Points | Note |
|---|---|---|---|---|
| Price | Free plan | No | 0/8 | The pricing page lists Basic, PRO and Unlimited plus a free 14-day trial; no free plan [1]. |
| Price | Cost for 3 agents | $36/mo | 9/12 | Basic for 3 team members: $36 a month billed yearly ($45 billed monthly) [2]. |
| Chat handling | Chat history kept | Not published | 0/5 | Not published on the vendor's pages [1][2]. |
| Chat handling | Shared saved replies | Yes | 4/4 | Saved responses let everyone on the team use the same reply with their own name [7]. |
| Chat handling | Routing rules | Yes | 8/8 | Assignment rules automatically route chats to a department or agent; Pro and Enterprise plans [6]. |
| Chat handling | Offline message form | Yes | 4/4 | When no agent is online the widget switches to offline mode and visitors can leave messages for the team; the pre-chat form can become an after-hours form [14][15]. |
| Visitors | Visitor location shown | Not published | 0/3 | Not published; the docs on user data do not mention visitor country or city [10]. |
| Visitors | Live visitor list | Not published | 0/5 | Not published; docs show an online indicator in the inbox and contacts, not a live visitor list [11]. |
| Visitors | Proactive chat invitations | Yes | 5/5 | Proactive auto messages can fire on time on page or the current page URL [8]. |
| Apps and channels | Agent apps | iOS app, Android app | 4/6 | The mobile page links the HelpCrunch Inbox app on the App Store and the agent app on Google Play [4]. |
| Apps and channels | Other channels in the inbox | Email, WhatsApp, Facebook Messenger, Instagram | 8/8 | Home page unites email and messengers in one dashboard; integrations page lists WhatsApp, Messenger and Instagram DMs [3][5]. |
| Data and trust | SOC 2 Type II or ISO 27001 | Not published | 0/6 | Not published on the vendor's pages [5][9]. |
| Data and trust | Data processing agreement | Not published | 0/4 | Not published on the vendor's pages [5][9]. |
| Data and trust | Two-factor sign-in for agents | Not published | 0/4 | Not published on the vendor's pages [9]. |
| Connections | Named integrations | Shopify, WordPress, Zapier, Slack | 4/6 | The integrations page lists Shopify, WordPress, Zapier and Slack; WooCommerce and Wix are not listed [3]. |
| Connections | Public API or webhooks | Yes | 4/4 | The docs list a REST API, a JavaScript API and webhooks [9]. |
| Connections | Remove vendor branding | Yes | 3/3 | The tariff data shows white label off on Basic and on for Pro and Unlimited [2][12][13]. |
| Connections | AI agent for chat | Yes | 5/5 | Pro and Unlimited include AI agents, not Basic; the chatbot page shows an AI chatbot in the widget [16][17]. |

## Plans

| Plan | Price | Per month (USD) |
|---|---|---|
| Basic | $12/member/month billed yearly [2] | $12 |
| Pro | $20/member/month billed yearly [12][6][18] | $20 |
| Unlimited | $495/month billed yearly [13] | $495 |

Prices come from the tariff data the pricing page loads. The page offers a monthly and a yearly toggle with yearly saving 20% [1][2].

## Strengths

- Basic for 3 team members is $36 a month billed yearly [2].
- Email, WhatsApp, Facebook Messenger and Instagram feed one inbox [3][5].
- Proactive chat messages can start after a set time on page or on chosen URLs [8].
- REST API, JavaScript API and webhook documentation are published [9].
- Visitors can leave a message through the widget when no agent is online [14].

## Limits

- No free plan; the pricing page offers a 14-day trial [1].
- Assignment rules are available only on Pro and Enterprise plans [6].
- Branding removal is not on Basic; it starts with Pro [2][12].
- AI agents are not on Basic; Pro and Unlimited include a monthly AI limit, with extra packs sold on top [16].
- No Windows agent app is listed [4].

## Sources

1. [HelpCrunch pricing](https://helpcrunch.com/pricing.html), HelpCrunch, accessed 2026-10-09
2. [HelpCrunch tariff data loaded by the pricing page](https://organizations.helpcrunch.com/tariffs?type=basic&hidden=false&emails=0&agents=3), HelpCrunch, accessed 2026-10-09
3. [HelpCrunch integrations](https://helpcrunch.com/integrations.html), HelpCrunch, accessed 2026-10-09
4. [HelpCrunch mobile live chat](https://helpcrunch.com/mobile-live-chat.html), HelpCrunch, accessed 2026-10-09
5. [HelpCrunch home page](https://helpcrunch.com/), HelpCrunch, accessed 2026-10-09
6. [Assignment rules](https://docs.helpcrunch.com/en/getting-started/assignment-rules), HelpCrunch Docs, accessed 2026-10-09
7. [Use saved responses in chat](https://docs.helpcrunch.com/en/inbox/saved-responses), HelpCrunch Docs, accessed 2026-10-09
8. [Proactive chat auto messages](https://docs.helpcrunch.com/en/auto-and-manual-messages/create-a-new-auto-message), HelpCrunch Docs, accessed 2026-10-09
9. [HelpCrunch documentation](https://docs.helpcrunch.com/), HelpCrunch Docs, accessed 2026-10-09
10. [Track user data](https://docs.helpcrunch.com/en/inbox/user-data-and-tracking), HelpCrunch Docs, accessed 2026-10-09
11. [See user online status in chat](https://docs.helpcrunch.com/en/inbox/online-status), HelpCrunch Docs, accessed 2026-10-09
12. [HelpCrunch tariff data, Pro plan](https://organizations.helpcrunch.com/tariffs?type=pro&hidden=false&emails=0&agents=3), HelpCrunch, accessed 2026-10-09
13. [HelpCrunch tariff data, Unlimited plan](https://organizations.helpcrunch.com/tariffs?type=unlimited&hidden=false), HelpCrunch, accessed 2026-10-09
14. [Online and offline modes](https://docs.helpcrunch.com/en/channels/online-and-offline-modes), HelpCrunch Docs, accessed 2026-10-09
15. [HelpCrunch advanced chat tools](https://helpcrunch.com/advanced-chat-tools.html), HelpCrunch, accessed 2026-10-09
16. [AI agents pricing and limits](https://docs.helpcrunch.com/en/chatbot/ai-agents-pricing-and-limits), HelpCrunch Docs, accessed 2026-10-09
17. [HelpCrunch chatbot](https://helpcrunch.com/chatbot.html), HelpCrunch, accessed 2026-10-09
18. [WhatsApp integration](https://docs.helpcrunch.com/en/channels/whatsapp-integration), HelpCrunch Docs, accessed 2026-10-09