--- title: Featurebase canonical: https://saasranked.com/software/featurebase/ category: Customer Feedback Software points: 95 rank: 1 of 10 facts_checked: 2026-10-09 --- # Featurebase Support and feedback suite whose feedback portal has voting, a roadmap and a changelog, priced per seat. 95 points out of 100. #1 of 10 customer feedback tools. Vendor: Featurebase. Website: https://www.featurebase.app/ - Every plan, including Free, is labelled as including Feedback [1]. - Growth costs $29 per seat a month, billed yearly [1]. - The feedback portal has voting, a public roadmap and a public changelog page [2][3][4]. - Jira, Slack, Zapier, Intercom and Zendesk are all listed as integrations [7]. - SSO by signed JWT starts on Professional at $59 per seat a month; Enterprise adds SAML 2.0 and OpenID Connect [1][14][15]. Verdict: Featurebase suits teams that want one tool for support, a voting portal, a roadmap and a changelog, starting free for a single seat [1][2][3]. Growth at $29 per seat a month covers the API and integrations [1]. The catch: the pricing page is built around a help desk, with $0.49 per AI resolution, and shows no feedback limits per plan [1]. Best for: Teams that want feedback, changelog and a help desk in one product. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Collect and vote | Public board with voting | Yes | 8/8 | Users submit feedback, upvote others' posts and comment in the feedback portal; every plan card includes Feedback [3][5][1]. | | Collect and vote | In-app widget | Yes | 6/6 | Feedback and bug reports are collected inside your product through in-app widgets [3]. | | Collect and vote | Board on your own domain | Yes | 3/3 | The feedback, roadmap and updates portal can run on a custom domain; the article names no plan [6]. | | Collect and vote | Merge duplicate requests | Yes | 4/4 | AI Autopilot can merge clear duplicates, or you merge them; the kept request gets the requesters and comments [8][16]. | | Collect and vote | Requests tied to customers | Yes | 3/3 | Requesters are tied to each request, and synced user data lets you sort feedback by voters' revenue [8][5]. | | Roadmap and updates | Public roadmap | Yes | 8/8 | Roadmap can be public, private or invite-only; requests move through stages and users are notified when one ships [4]. | | Roadmap and updates | Public changelog | Yes | 6/6 | Home page lists a public changelog page and in-app changelog widgets [2]. | | Roadmap and updates | Notify voters | Yes | 3/3 | Users who upvoted are notified automatically when work begins or a request ships [3]. | | Connections | Named integrations | Jira, Slack, Zapier, Intercom, Zendesk | 10/10 | Integrations page lists all five; it shows no plan labels [7]. | | Connections | Public API | Yes | 5/5 | REST API at /v2 with JSON, Bearer key auth, and Boards, Posts, Post Statuses and Comments sections [9]. | | Connections | Export feedback | Yes | 4/4 | Requests export to a CSV file; the article names no plan, only an export permission [13]. | | Security and data | Single sign-on | Yes | 5/5 | JWT SSO from Professional [14]; Enterprise SSO uses SAML 2.0 or OpenID Connect [15]. A login article also describes SSO [10]. | | Security and data | SOC 2 Type II or ISO 27001 | Yes | 7/7 | Security FAQ: the full SOC 2 Type II report is available under NDA through the Trust Center [12]. | | Security and data | Open source | Not published | 0/3 | Not published on the vendor's pages; its GitHub organisation holds one plugin repository, not the product [11]. | | Price | Free plan | Yes | 10/10 | Free plan, billed 'forever', for one seat; its card carries the same Feedback entry as paid plans [1]. | | Price | Cheapest paid plan | $29/mo | 8/10 | Growth, $29 per seat a month billed yearly, one seat; the Free card also lists Feedback [1]. | | Price | Prices published | Yes | 5/5 | Pricing page shows $0, $29, $59 and $99 per seat; the page lists no quote-only plan [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Growth | $29/seat/month billed yearly [1] | $29 | | Professional | $59/seat/month billed yearly [1][14] | $59 | | Enterprise | $99/seat/month billed yearly [1][15] | $99 | Growth, Professional and Enterprise each add $0.49 per AI resolution [1]. The page lists no monthly-billing price. ## Strengths - Free plan for one seat, labelled as including Feedback [1]. - Duplicate requests can be merged, by AI or by hand [8]. - Voters are notified automatically when a request moves stage or ships [3][4]. - A documented REST API covers boards, posts, statuses and comments [9]. - Security FAQ names a SOC 2 Type II report, available under NDA [12]. ## Limits - Pricing is per seat and aimed at a help desk, with AI resolutions at $0.49 each [1]. - The pricing page does not show what the Feedback entry includes on each plan [1]. - The SOC 2 Type II report is available only under NDA [12]. - Enterprise SSO must first be switched on by Featurebase's team [15]. ## Vendor claims (not scored) - Featurebase says it is audited and certified by third-party standards [2]. ## Sources 1. [Featurebase pricing](https://www.featurebase.app/pricing), Featurebase, accessed 2026-10-09 2. [Featurebase home page](https://www.featurebase.app/), Featurebase, accessed 2026-10-09 3. [Feedback collection](https://www.featurebase.app/features/feedback-collection), Featurebase, accessed 2026-10-09 4. [Product roadmaps](https://www.featurebase.app/features/product-roadmaps), Featurebase, accessed 2026-10-09 5. [Collect & manage feedback](https://help.featurebase.app/en/articles/6728409-collect-and-manage-feedback), Featurebase Help Center, accessed 2026-10-09 6. [Setting up custom domains](https://help.featurebase.app/en/articles/2474184-setting-up-custom-domains), Featurebase Help Center, accessed 2026-10-09 7. [Featurebase integrations](https://www.featurebase.app/integrations), Featurebase, accessed 2026-10-09 8. [Requests overview](https://help.featurebase.app/en/articles/9054243-requests-overview), Featurebase Help Center, accessed 2026-10-09 9. [Featurebase API reference](https://help.featurebase.app/api-reference), Featurebase, accessed 2026-10-09 10. [User authentication](https://help.featurebase.app/en/articles/8933417-user-authentication), Featurebase Help Center, accessed 2026-10-09 11. [Featurebase on GitHub](https://github.com/featurebasehq), GitHub, accessed 2026-10-09 12. [Security FAQ](https://help.featurebase.app/en/articles/8874192-security-faq), Featurebase Help Center, accessed 2026-10-09 13. [Exporting requests](https://help.featurebase.app/en/articles/8012244-exporting-requests), Featurebase Help Center, accessed 2026-10-09 14. [Web portal single sign-on (SSO) setup](https://help.featurebase.app/en/articles/0874531-web-portal-single-sign-on-sso-setup), Featurebase Help Center, accessed 2026-10-09 15. [Enterprise SSO setup](https://help.featurebase.app/en/articles/9886252-enterprise-sso-setup), Featurebase Help Center, accessed 2026-10-09 16. [Finding and merging duplicate requests](https://help.featurebase.app/en/articles/6974491-finding-and-merging-duplicate-requests), Featurebase Help Center, accessed 2026-10-09