--- title: Canny canonical: https://saasranked.com/software/canny/ category: Customer Feedback Software points: 82 rank: 3 of 10 facts_checked: 2026-10-09 --- # Canny Feedback board with voting, roadmap and changelog, with a free plan for 25 tracked users. 82 points out of 100. #3 of 10 customer feedback tools. Vendor: Canny. Website: https://canny.io/ - The Free plan has no time limit and covers up to 25 tracked users [2]. - Pro costs $79 a month billed yearly ($99 billed monthly) for up to 100 tracked users [2]. - Custom domains are not included on Free [2][3]. - Free includes Slack, Intercom and Zendesk; Pro adds Jira and Zapier [2]. - Canny says it is SOC 2 certified, without naming Type I or Type II [13][14]. Verdict: Canny suits teams that want a voting board, public roadmap and changelog with a usable free tier [1][2][5][6]. The Free plan has no time limit, and Pro lists Jira and Zapier among its integrations [2]. The catch: Pro costs $79 a month, the price rises as tracked users grow, and Canny names SOC 2 without a type [2][14]. Best for: Product teams that want a voting board with many integrations. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Collect and vote | Public board with voting | Yes | 8/8 | Customers share and vote on feedback; unlimited boards and feedback portal on every plan including Free [15][1]. | | Collect and vote | In-app widget | Yes | 6/6 | An embeddable widget places a Canny board in any page or mobile app with a code snippet [8]. | | Collect and vote | Board on your own domain | Yes | 3/3 | Setup on a subdomain such as feedback.yoursite.com; needs a paid plan, not Free [3][2]. | | Collect and vote | Merge duplicate requests | Yes | 4/4 | Merging a post brings its comments and votes into the remaining post [4]. | | Collect and vote | Requests tied to customers | Yes | 3/3 | Voter list shows who voted; feedback sorts by recurring revenue value, with company revenue shown in each post [18][9]. | | Roadmap and updates | Public roadmap | Yes | 8/8 | Public roadmap groups posts by status, such as Planned and In Progress; Free plan includes a public roadmap [5][2]. | | Roadmap and updates | Public changelog | Yes | 6/6 | Public changelog page and embeddable widget; Free plan includes it without subscriber emails [6][2]. | | Roadmap and updates | Notify voters | Yes | 3/3 | End users are emailed when the status of a post they voted on is updated [7]. | | Connections | Named integrations | Jira, Slack, Zapier, Intercom, Zendesk | 10/10 | Billing-plans page lists Slack, Intercom, Zendesk on Free and Jira, Zapier on Pro [2]. | | Connections | Public API | Yes | 5/5 | Public API with reference docs; available to accounts on all plans [11]. | | Connections | Export feedback | Yes | 4/4 | Ideas and voter lists export as CSV; the API returns feedback, votes, users and companies [12]. | | Security and data | Single sign-on | Yes | 5/5 | Signed-token (JWT, HS256) login for people who post; Okta, Entra ID, OneLogin and OIDC for admins [10]. | | Security and data | SOC 2 Type II or ISO 27001 | Not published | 0/7 | Canny says it is SOC 2 certified but does not name Type I or Type II, so it does not count [13][14]. | | Security and data | Open source | Not published | 0/3 | Not published on the vendor's pages; its GitHub organisation shows no public repositories [16]. | | Price | Free plan | Yes | 10/10 | Free plan has no time limit, up to 25 tracked users; unlimited boards and feedback portal [2][1]. | | Price | Cheapest paid plan | $79/mo | 2/10 | Pro, $79 a month billed yearly, up to 100 tracked users [2]. | | Price | Prices published | Yes | 5/5 | Pricing page shows $0 for Free and $79 a month for Pro; only Business is a quote [1]. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1][2] | $0 | | Pro | $79/month billed yearly [1][2] | $79 | | Business | Custom quote [1][2] | - | Pro prices rise in steps with tracked users; for example 500 users costs $279 a month billed yearly [2]. ## Strengths - Free plan with no time limit for up to 25 tracked users [2]. - Merging posts brings votes and comments into one post [4]. - Voters are emailed when the status of a post they voted on changes [7]. - All five tracked integrations (Jira, Slack, Zapier, Intercom, Zendesk) are listed across Free and Pro [2]. - The API is open to accounts on all plans [11]. ## Limits - Pro starts at $79 a month yearly and rises in steps as tracked users grow [2]. - Custom domains need a paid plan [3]. - Changelog emails are not sent on the Free plan [2]. - Canny names SOC 2 but not the type, so it does not count here [13][14]. - In September 2026 a Canva statement reported unauthorised access to Canny's systems [17]. ## Vendor claims (not scored) - Canny says it can automatically capture feedback from Gong, Intercom, Slack and dozens of other sources [15]. ## Concerns - Türkiye Today reported on 17 September 2026 that Canva said Canny informed it of unauthorised access to Canny's systems, which may have exposed limited business and contact information [17]. ## Sources 1. [Canny pricing](https://canny.io/pricing), Canny, accessed 2026-10-09 2. [Canny's billing plans](http://help.canny.io/en/articles/9131812-canny-s-billing-plans), Canny Help Center, accessed 2026-10-09 3. [Setting up your custom domain](http://help.canny.io/en/articles/1355038-setting-up-your-custom-domain), Canny Help Center, accessed 2026-10-09 4. [Merging and unmerging posts](http://help.canny.io/en/articles/5776649-merging-and-unmerging-posts), Canny Help Center, accessed 2026-10-09 5. [Public roadmap](http://help.canny.io/en/articles/3828148-public-roadmap), Canny Help Center, accessed 2026-10-09 6. [Changelog](http://help.canny.io/en/articles/3006399-changelog), Canny Help Center, accessed 2026-10-09 7. [When does Canny email my end-users?](http://help.canny.io/en/articles/10518260-when-does-canny-email-my-end-users), Canny Help Center, accessed 2026-10-09 8. [The Canny widget](http://help.canny.io/en/articles/1058407-the-canny-widget), Canny Help Center, accessed 2026-10-09 9. [Recurring Revenue Tracking](http://help.canny.io/en/articles/9732204-recurring-revenue-tracking), Canny Help Center, accessed 2026-10-09 10. [Canny SSO (Single Sign-On) options & use cases](http://help.canny.io/en/articles/12005851-canny-sso-single-sign-on-options-use-cases), Canny Help Center, accessed 2026-10-09 11. [Does Canny have an open API?](http://help.canny.io/en/articles/10479191-does-canny-have-an-open-api), Canny Help Center, accessed 2026-10-09 12. [Exporting feedback](http://help.canny.io/en/articles/3889198-exporting-feedback), Canny Help Center, accessed 2026-10-09 13. [Is Canny SOC-2 compliant?](http://help.canny.io/en/articles/10446650-is-canny-soc-2-compliant), Canny Help Center, accessed 2026-10-09 14. [Canny security](https://canny.io/security), Canny, accessed 2026-10-09 15. [Canny home page](https://canny.io/), Canny, accessed 2026-10-09 16. [Canny on GitHub](https://github.com/canny), GitHub, accessed 2026-10-09 17. [Third-party data breach linked to Canva affects 424 organizations in Türkiye](https://www.turkiyetoday.com/business/third-party-data-breach-linked-to-canva-affects-424-organizations-in-turkiye-3228330), Türkiye Today, accessed 2026-10-09 18. [The Voter List and Opportunities](http://help.canny.io/en/articles/3831719-the-voter-list-and-opportunities), Canny Help Center, accessed 2026-10-09