--- title: Botpress canonical: https://saasranked.com/software/botpress/ category: Chatbot Builders points: 69 rank: 2 of 12 facts_checked: 2026-10-09 --- # Botpress Visual agent builder with a hard-capped free plan and a SOC 2 Type II listing. 69 points out of 100. #2 of 12 chatbot builders. Vendor: Botpress. Website: https://botpress.com/ - The free plan allows 100 conversations a month with no top-ups or overages [1]. - Team costs $750 a month, billed yearly, and includes 1,500 conversations [1]. - Docs list Messenger, Instagram, Telegram, WhatsApp, Slack and Microsoft Teams as channels [3]. - Plus, at $150 a month billed yearly, lists a white-label web chat widget [1]. - The trust centre lists SOC 2 Type 2 under compliance [10]. Verdict: Botpress suits teams that want a drag-and-drop builder, knowledge from their own website and files, and an HTTP Chat API [4][5][6]. The free plan is capped at 100 conversations, and the first plan with 1,000 or more conversations is Team at $750 a month [1]. Voice is listed only on the quote-only Enterprise plan [1]. Best for: Teams that want a visual builder with an HTTP API and many channels. ## Points | Criterion | Line | Value | Points | Note | |---|---|---|---|---| | Channels | Channels | Website chat widget, WhatsApp, Facebook Messenger, Instagram, Telegram, Voice or phone, Slack or Microsoft Teams | 14/14 | Docs list Webchat, Messenger, Instagram, Telegram, WhatsApp, Slack and Teams [2][3]; pricing lists a voice channel under Enterprise [1]. | | Channels | Chat API | Yes | 4/4 | Chat API: an HTTP API to chat with your bot; createMessage and listMessages, events by webhook or SSE [4]. | | Building | No-code builder | Yes | 6/6 | Studio is described as a visual, drag-and-drop interface with workflows, nodes and cards [5]. | | Building | Answers from your own content | Yes | 9/9 | Knowledge bases crawl websites and take PDF, DOC, TXT, HTML and Markdown files; Plus and Team list vector storage [6][1]. | | Building | Calls other systems | Yes | 4/4 | Integrations include a Webhook guide and Zapier, and cards can run code [3][5]. | | Running it | Handoff to a human | Yes | 8/8 | Docs say a handoff opens a ticket in an inbox and needs a Plus plan or higher; Team lists routing [12][7][1]. | | Running it | Built-in analytics | Yes | 6/6 | Dashboard shows sessions, users and messages; Team adds custom events such as 'Successful resolution' [8]. | | Running it | Remove vendor branding | Yes | 4/4 | Plus, $150 a month billed yearly, lists a white-label web chat widget [1]. | | Trust | SOC 2 Type II or ISO 27001 | Yes | 6/6 | Trust centre lists 'SOC 2 Type 2' and a SOC 2 Type II attestation confirmation document [10]. | | Trust | Open source | Not published | 0/3 | The repository is MIT-licensed and holds integrations, CLI and SDK; the Studio builder is not listed [11]. | | Trust | Data processing agreement | Yes | 2/2 | A Data Processing Agreement is published on the legal page, last updated 2024-11-21 [9]. | | Price | Free plan | Yes | 5/5 | Free plan: 100 conversations a month, 3 seats and 3 AI agents, with no overages [1]. | | Price | Price for 1,000 conversations | $750/mo | 1/9 | Team, $750 a month billed yearly, includes 1,500 conversations; Plus covers only 250 [1]. | | Independent testing | G2 AI CX evaluation | Not tested | 0/20 | G2 did not include it in the October 2026 test [13]. Not on G2's leaderboard. | ## Plans | Plan | Price | Per month (USD) | |---|---|---| | Free | Free [1] | $0 | | Plus | $150/month, billed yearly [1] | $150 | | Team | $750/month, billed yearly [1] | $750 | | Enterprise | Custom [1] | - | Prices shown are the annual-billing rate; the page offers a monthly toggle but shows no monthly-billed figures [1]. Extra conversation packs cost more and are not counted. ## Strengths - Knowledge bases accept website crawls and PDF, DOC, TXT, HTML and Markdown files [6]. - A documented HTTP Chat API sends and lists messages, with events over webhooks or Server-Sent Events [4]. - A published data processing agreement is on the legal page [9]. - Plus removes Botpress branding from the chat widget [1]. ## Limits - Reaching 1,000 conversations a month costs $750 a month on Team [1]. - The free plan is hard-capped at 100 conversations, with no top-ups [1]. - Default analytics charts cover sessions, users and messages; custom outcome boards need Team or Enterprise [8]. - Voice is listed only on the quote-only Enterprise plan [1]. ## Sources 1. [Botpress pricing](https://botpress.com/pricing), Botpress, accessed 2026-10-09 2. [Botpress home page](https://botpress.com/), Botpress, accessed 2026-10-09 3. [Integrations introduction](https://botpress.com/docs/integrations/get-started/introduction/), Botpress docs, accessed 2026-10-09 4. [Chat API introduction](https://botpress.com/docs/api-reference/chat-api/introduction/), Botpress docs, accessed 2026-10-09 5. [Botpress Studio introduction](https://botpress.com/docs/studio/introduction/), Botpress docs, accessed 2026-10-09 6. [Knowledge base: add sources](https://botpress.com/docs/studio/concepts/knowledge-base/add-sources/), Botpress docs, accessed 2026-10-09 7. [Human handoff](https://botpress.com/features/human-handoff), Botpress, accessed 2026-10-09 8. [Analytics lesson](https://botpress.com/academy-lesson/analytics), Botpress Academy, accessed 2026-10-09 9. [Data Processing Agreement](https://botpress.com/legal/data-processing-agreement), Botpress, accessed 2026-10-09 10. [Botpress Trust Center](https://trust.botpress.com/), Botpress, accessed 2026-10-09 11. [botpress/botpress](https://github.com/botpress/botpress), GitHub, accessed 2026-10-09 12. [Configure human handoff](https://botpress.com/docs/studio/get-started/manage-your-agent/human-handoff/), Botpress docs, accessed 2026-10-09 13. [AI CX Agent Evaluations, General CX leaderboard](https://www.g2.com/categories/ai-agents/agent-evaluations), G2, accessed 2026-10-08